Buying from UK

How to order

The short version, from your first link to delivery.

You read the short summary above. Want to know what happens at each step in detail? The guide below covers almost everything you need to know.

What happens, step by step

Once you've placed an order, you'll see the same steps on your order page under “Where is my order?”

  1. Send your request

    You: Register, open New Order, add product links or a detailed description (size, color, quantity). Submit with no payment yet.

    We: We review your links and details, then reply in the order comments with the USD total, usually within 12 to 24 hours.

  2. First payment: products

    You: Review the total on your order page. Pay when you're ready (see Payment methods), then leave a comment to confirm payment. Can't open your order page? Message us on WhatsApp instead.

    We: We start buying once your payment clears (same day when we can).

  3. We buy and receive

    You: Watch your order page and reply in the order comments if we ask about stock, variants, or price changes. We email you when we add a comment or update your order—add our sender to your safe-senders list so those messages land in your inbox, not spam or Promotions.

    We: We buy from the seller and receive packages at our warehouse. This usually takes about 5 to 10 days per seller, depending on the seller. If a link is dead, an item is out of stock, or there is a problem with the seller, we add a comment on your order asking what you would like to do next.

  4. Second payment: shipping

    You: Review the second payment on your order page (international shipping, any adjustments, optional extras). Pay when you are ready—we ship after that payment clears.

    We: When every item on your order has arrived, we combine them into one box when it helps, remove extra seller boxes and packaging you do not need, and measure the finished parcel's weight and dimensions. Only then can we price international shipping to your country. We update your order page with the second payment total in the order comments—usually within about 5 to 10 days after the last item arrives—and recommend a carrier there.

  5. Shipped to you

    You: Track on your order page. Reply in the comments if the carrier needs anything.

    We: We ship with the carrier after your second payment clears and share tracking in the order comments. Delivery to you usually takes about 5 to 10 days after we ship, depending on your country and carrier.

  6. Delivered

    You: Your package arrives. Any customs fees in your country are on you if they apply.

    We: We mark your order complete once delivery is confirmed. If something looks wrong when you unpack, leave a comment on your order page and we'll help.

Why two payments instead of one upfront total?

We use two payments instead of one upfront total because we cannot know your international shipping cost until we receive your items and pack them.

Store listings often show a weight that does not match the finished parcel—it can be lighter or heavier once everything is in one box.

After all items arrive, we pack your shipment, drop unnecessary bulky retail boxes when they would add weight without helping your goods, and measure actual and dimensional weight.

First payment — items plus our service fee. We reply in the order comments with the USD total and how to pay. Review it, pay when you are ready, and leave a comment to confirm payment.

Second payment — international shipping. We share this in the order comments only after your items arrive, we pack them (often several items in one box), and weigh the finished parcel. We reply in the order comments with the USD total before you pay.

After you submit, your order page is how we stay in touch

Your order page shows totals, payments, status, shipping, and tracking. We write updates in the order comments there (prices, shipping, questions). Reply in the same thread to ask something, confirm payment, or follow along. That is the best place to reach us about that order. When we reply or change something, you get an email so you do not have to check constantly. Open Where is my order? to see which step you are on. WhatsApp is fine if you cannot log in; otherwise keep important messages in the order comments so nothing gets lost.

Times are estimates. Stores, carriers, and customs vary by order.

Ready to order?

Start: place a new order

By placing an order and continuing with us on your order page, you accept our Terms and conditions, our Refund and return policy, and the policies in our FAQ.